How to reach us
The best way to contact the LancerBill team is by email:
hello@lancerbill.com
We read everything sent to this address. Typical reasons people write in:
- Corrections: a tax rate changed, a formula looks wrong, a link is broken. These get the fastest response — accuracy is the whole point of the site.
- Tool suggestions: a calculator or generator you’d like to see added. The roadmap is driven substantially by user requests.
- Feedback: what’s working, what’s confusing, what’s missing from a tool page.
- Business enquiries: partnerships, licensing and press.
Response times
We aim to reply within 2–3 business days. Correction reports (especially tax-rate changes) are prioritised and usually actioned within 48 hours.
Before you write
- Tool questions: every tool page includes a detailed FAQ and a methodology section — your answer is likely already there.
- Tax and financial advice: we can’t provide personalised tax, financial or legal advice by email. The tools are estimators for guidance; for decisions about your specific situation, please consult a qualified professional. See our disclaimer.
- Data recovery: because all tools run in your browser, we have no access to your invoices, clients or calculations and cannot recover them. Check your browser’s local storage and any exports you made.
Privacy
If you email us, we’ll use your email address only to reply to you. We don’t add correspondents to mailing lists and we don’t share contact details with third parties. See the privacy policy for the full detail.